FanHero Privacy Statement

The FanHero website currently located at, and the subdomains thereof, as well as our databases, our social media channels and all of the mobile applications created using FanHero technology and/or maintained by FanHero on which this Privacy Policy is posted (collectively, the “FanHero Network”) are made available by FanHero, LLC (“FanHero”) on behalf of itself and each of its clients (collectively, “we” or “us” or “our”). This Privacy Policy explains our privacy practices regarding the collection, use and disclosure of information collected through the use of the FanHero Network and through the various online services and applications provided by FanHero through the FanHero Network (the “Services”). This Privacy Policy is intended to inform you about how information is collected and used on the FanHero Network so that you are empowered to make your own decisions about the information you share on the FanHero Network.

By using the Services, you are consenting to the practices and procedures described in this Privacy Policy and in the FanHero Terms and Conditions.

You should read this policy in full, but here are a few key issues to note:

• The FanHero Network is available to the public globally and includes capabilities allowing you to post comments or other information that is personal to you. Therefore, any post you make will be available to other users of the FanHero Network. You should always consider the ramifications of anything you post on the FanHero Network prior to doing so. We provide you with limited ability to delete the information you post.
• When you use the FanHero Network, even if you are just consuming content posted by us or another user, we receive personal information from you, such as the type of device you are using and your IP address. You can choose to share additional information with us, such as your email address, phone number and name, that is used to create your profile. We use this information to help keep your account secure and to enhance your experience, such as showing you more relevant content, exposing you to other clients of ours, and delivering ads.
• We give you control through your settings to limit the way we connect with you with regards to notifications and emails. You can also request the information you have shared on the FanHero Network by emailing us.
• In addition to information you share with us, we use your preferences and other information to determine and understand the type of content you like, generally where you are located, your age, the languages you speak, and other attributes to better tailor the content we deliver to you. We give you transparency into that information, and you can modify or correct it at any time.
• If you have questions about this policy, how we collect or process your personal data, or anything else related to our privacy practices, we want to hear from you. You can contact us at any time.

Information Collected

We require certain information to provide our Services to you. For example, you must have an account in order to download and use our mobile applications. When you choose to share the information below with us, we collect and use it to operate our services.
Basic Account Information: In order to comply with applicable regulations, we require that you make an affirmative representation of your age. You do not have to make such representation, but if do not or you are under the minimum age requirements, you cannot use the FanHero Network, or your use may require parental consent. You don’t have to create an account to use some of our Services, such as our website. If you do choose to create an account, you must provide us with some personal data so that we can provide you with our Services. This includes a display name, a password, and an email address. Your display name is always public, but you can use either your real name or a pseudonym. You can also create your account with us by using information you have supplied to another service, such as Facebook.
We receive and store any information you enter on the FanHero Network, or that you otherwise provide to us. This includes personally identifying information (“personal information”), such as your first and last name, land-line telephone and mobile numbers, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). From time to time we may request and you may provide information on your preferences so that we may customize your experience. You may refuse to provide some of this information but, as a result, you may not be able to register on the FanHero Network, complete a user profile, fully access the Services, or participate in other actions through the FanHero Network.
We may receive and store information about you from our referring affiliates, business partners and other third parties related to your interaction with the FanHero Network and add it to your profile. We may also acquire and store information about anyone else you link to through the FanHero Network.
We also collect certain information about how you access the FanHero Network such as your IP address, details of your browser, and any website you may “click through” to reach the FanHero Network.

Location Information:

We receive information about your signup and current location, which we get from signals such as your IP address, device settings, and GPS information in some instances. We use general geographic information, such as the city you are located in, to enhance and personalize the Services. We take measures to reduce the detail that may otherwise be available to us regarding your location because we have determined that precise knowledge of your location is not important to the Services. Subject to your settings and our internal limitations, we may collect, use, and store information about your general location to operate or personalize the Services including providing you with more relevant content such as local trends, stories, ads, and suggestions for clients to follow.


In order to operate the Services, we keep track of how you interact with links across the Services. This includes links in emails we send you and links in posts that appear on other websites, social media channels or mobile applications. If you click on an external link or ad on our services, that advertiser or website operator might know or learn that you came from the FanHero Network, along with other information associated with the ad you clicked such as characteristics of the audience it was intended to reach. They may also collect other personal data from you, such as cookie identifiers or your IP address.


A cookie is a small piece of data that is stored on your computer or mobile device. Like most websites and digital platforms, we use cookies and similar technologies to collect additional website and digital platform usage data and to operate the Services. Although most web browsers automatically accept cookies, many browsers’ settings can be set to decline cookies or alert you when a website or digital platform is attempting to place a cookie on your computer or device. However, some of the Services may not function properly if you disable cookies. When your browser or device allows it, we use both session cookies and persistent cookies to better understand how you interact with the Services, to monitor aggregate usage patterns, and to personalize and otherwise operate the Services such as remembering your language preferences. We do not support the Do Not Track browser option.
Log Data: We receive information when you view content on or otherwise interact with the Services, which we refer to as “Log Data,” even if you have not created an account. For example, when you visit our websites, sign into the Services, interact with our email notifications, use your account to authenticate to a third-party service, or visit a third-party service that interacts with the FanHero Network, we may receive information about you. This Log Data includes information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We also receive Log Data when you click on, view, or interact with links on the Services. We use Log Data to operate the Services and ensure their secure and reliable performance. We also use this data to improve the content we show you, including ads. We may use information you provide to us and data we receive, including Log Data and data from third-parties, to better understand what topics you may be interested in, how old you are, and what languages you speak. This helps us better design the Services for you and personalize the content we show you, including ads.

Advertisers and Other Ad Partners:

Advertising revenue allows us to support and improve the Services. We use the information described in this Privacy Policy to help make our advertising more relevant to you, to measure its effectiveness, and to help recognize your devices to serve you ads. Our ad partners and affiliates share information with us such as browser cookie IDs, mobile device IDs, hashed email addresses, demographic or interest data, and content viewed or actions taken on a website or mobile application. Some of our ad partners, particularly our advertisers, also enable us to collect similar information directly from their website or mobile application by integrating our advertising technology. If you are an advertiser or a prospective advertiser, we process your personal data to help offer and provide our advertising services. You can update your data by contacting us or one of our advertising affiliates.


If you access our APIs, provide IT development services to us or access our developer portal, we process your personal data to help manage, improve and secure the FanHero Network. You can update your data by contacting us directly as described in your agreement with us.

Use of Information

Contact Information: We use your contact information, such as your email address or phone number, to establish your account, authenticate your account and keep it – and the Services – secure, and to help prevent fraud and abuse. We also use contact information to personalize the Services, enable certain account features, and to send you information about the Services. If you provide us with your phone number, you agree to receive text messages from us to that number. We also use your contact information to market to you, including through third-party services enabled via the FanHero Network. You can use your settings for email and mobile notifications to control notifications you receive from us. You can also unsubscribe from a notification by following the instructions contained within the notification or here. You can also create your account with us by using information you have supplied to another service, such as Facebook, or connect your account to these other services. If you do, we will use information from that service, including your email address and preferences to recommend other clients or content to you or to recommend your account or content to others. If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.

Posts by You:

We may provide features that let you express yourself by posting comments, likes, emoticons, emojis or other expressions of your individuality on the FanHero Network. In addition, we may provide features that allow you to communicate privately with other users or control who sees your content. When you post information or communicate with others by sending or receiving messages, we will store and process your communications and information related to them. This includes scanning for malicious content or links, detection of spam and prohibited images, and review of reported issues. We also use information about whom you have communicated with and when to better understand your use of the Services, to protect the safety and integrity of the FanHero Platform, and to show more relevant content. We share the content of your posts or messages with other users; we do not use them to serve you ads. When you use post information on the FanHero Platform, remember that other users have their own copy of your posted information – even if you delete your copy of those messages from your account – which they may duplicate, store, or re-share.

Payment Information:

Billing and credit card information (such as credit card, name, number, expiration date and verification code) is used for the purpose of completing any transactions you make through the FanHero Network. We may collect this information directly or use third-parties, such as wireless carriers or your accounts maintained with Apple Inc. or Google LLC, to affect payments by you.

Other Use of Information:

We use your other information as follows: to provide you with the products and services you request; to bill and collect for the services you select; to provide notifications; to direct advertising to you; to communicate with you, including by way of email (which you may choose to opt out); to respond to your questions and comments; to measure interest in and improve our Services; to notify you about special offers and products or services; to customize your experience on the FanHero Network; to solicit information from you; to resolve disputes, or troubleshoot problems; to monitor and prevent potentially prohibited or illegal activities; and to enforce our Terms and Conditions; and in any other way which is consistent with the purposes of the FanHero Network.

Information Sharing

We may share information provided to us by you with our clients, content providers, sponsors, affiliated companies, and advertisers, but only to the extent required by them to perform agreed-upon functions. We do not control, and are not responsible for the conduct, performance or behavior of any third-party service or content providers you access through the FanHero Network. If you have concerns or questions about the use by any third-party of your personal information, you must review their individual privacy policies.
We may share your personal information in response to legally binding governmental requests such as subpoenas.

Changes to this Privacy Policy

We may revise or amend this Privacy Policy from time to time. The most current version will govern our practices and will be available to you via the FanHero Network. We will endeavor to notify you in the event of a significant change to this policy. By continuing to access or use the FanHero Network and/or the Services, you agree to be bound by this policy and any revisions to it then in effect.
Your personal information may be considered an asset of the Company in the event of a sale, merger or bankruptcy. Should any of those events occur, we may not be able to control the use of your personal information and the surviving company or entity may publish a different policy. This Privacy Policy is an expression of our commitment to you to maintain and use your information in the ways and for the purposes contained herein. We do not, and cannot, offer this privacy policy as a binding contract between you and us concerning the use of your personal information.

We may share aggregated or anonymized information with third parties, including advertisers, financial and performance rating agencies, consultants and investors to describe the traffic through the FanHero Network, the hit rate and closing rate of transactions, the effectiveness of advertising and the value of transactions concluded through the FanHero Network. No personally identifiable information will be included in these aggregated reports.

Editing Your Information

You may edit your information on your profile page. You can close your account by contacting us at the email address listed in our contact information or by using the delete feature available to you via the FanHero Network. Once you delete your account, we will delete your information from the FanHero Network. A closed account cannot be reopened, but you may open a new account at any time, provided you are in good standing with our Terms and Conditions. Deletion of your account does not mean that we do not retain any of your information in our systems or backups.

How we protect your information

We take the security of your personal information provided to us seriously. While it is impossible to guarantee security, we have implemented administrative and technical procedures to help protect the personal information you provide to us. We will only use your information for our business functions. Only our authorized personnel will have access to your information. We will only transmit and share your information to our affiliates and business partners (as noted herein) as required to perform the Services and to fulfill the orders you place through the FanHero Network. Sensitive information is encrypted when being transmitted between your device and our databases.

Use by Children

We do not offer the Services to children. If we receive information that a user is under 13 years of age (16 years of age where applicable), we will communicate with the user to inform them that no use of the FanHero Network or the Services may be undertaken without parental consent.

Non United States Customers and Users – International Information Transfer

When you provide your information, it will be transmitted to the United States to be stored, processed and used, where our servers, office and database are located. US data protection and related laws might not be the same as those in your country or any country where you may be when you access the FanHero Network. By using the FanHero Network you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this policy.
We may also transfer your information to any of the countries in which we, our clients, content providers, sponsors, affiliates, advertisers or other related or contracted parties operate. You agree to and acknowledge these cross-border transfers of personal information.

Contact Us

If you have questions about this Privacy Policy, our Terms and Conditions or any other customer service issues, please contact us.